FREQUENTLY ASKED QUESTIONS / ANSWERS

1. Does Valley work as intermediary / broker in purchases of equipment? No. We provide equipment to our customers as distributors of manufacturers we work with.

2. Does Valley work as an import / export company? No. However we routinely do import / export for our customers located outside the country of origin of the equipment purchased as part of our overall support on their projects.

3. What is the warranty of the equipment provided by Valley? The same warranty provided by the original equipment manufacturer plus our life time support on all equipment we provide, which includes an umbrella warranty on integrated systems.

4. What does Valley do better than anyone else in the industry? Our multidisciplined continuous support. Given that our main focus is on the scientific and industrial R&D and QC markets and that we have developed a multidisciplined operation, we can provide the most convenient, comprehensive, and constant service to researchers anywhere.

5. Does Valley work with any manufacturer? No. Over the years we have identified the manufacturers that systematically provide the best, most flexible and best priced equipment and components for scientific and industrial research projects. So, after a strict experience-based selection process, we are always working with a wide selection of the best high technology manufacturers in the world.

6. Does Valley provide installation and training on equipment provided? Yes. We provide as much literature, manuals and training as is available. We constantly encourage customers to familiarize themselves as much as possible with equipment and systems provided. We arrange for at-the-factory training and provide on-site installation and training for the more complex equipment.

7. What does Valley do that I, as a scientist, could not do by myself? Just save you time, money and setbacks. What we have been doing for years is to build a technical knowledge pool of expertise and information, commercial work relationships and operational software that allows us to perform the selection / integration / acquisition / servicing work for you more efficiently that you would alone.

Please email us for any questions you may have to INFORMATION